Support
Frequently asked questions
Everything you need to know about Sparks.
How do I get access?
Create a free account and sign in. That unlocks the library, all free items, favourites, generations, icons and the converter. Premium items need Pro or Ultra.
What is the difference between Free, Pro and Ultra?
Free lets you browse everything and use every free item, with 8 AI composer runs a day. Pro unlocks all Premium-badge content across sections, gems, skeletons and templates, and raises the quota to 120 a day. Ultra keeps everything from Pro and lifts the quota to 1000 a day with priority support.
How many items can I copy?
As many as you like within your plan. There are no daily or monthly copy allowances.
How does payment work?
Checkout runs through Stripe. Pick the quarterly, yearly or lifetime option on the pricing page, pay in Stripe's hosted checkout, and your plan is active the moment the payment confirms. Card details are handled by Stripe and never touch Sparks.
Can I cancel or change my plan?
Yes. Open your account page and use "Manage billing" to switch plan, change the interval or cancel. A cancelled plan keeps working until the end of the period you already paid for, then drops back to Free.
What is on the roadmap but not included yet?
Figma files and packaged ZIP downloads, MCP access, the browser extension and Webflow export. They are listed separately on the pricing page so you always know what you are getting today.
Do you add new items to the library?
Yes, we keep adding to it. New free items are available to every signed-in account as soon as they land; new Premium items unlock for Pro and Ultra.
Can I get a refund?
Contact us within 14 days of a charge and we will refund it if you have not downloaded or copied Premium content in that period.
Can I use items in commercial or client projects?
Yes. Use and adapt what you copy or generate in your own personal, client and commercial projects at no extra cost.
Can I resell or redistribute the files?
No. You may use and adapt them freely in your own projects, but you may not resell, redistribute or sublicense the source files themselves.
Can I share my account with someone else?
No — a plan covers one person. Each person needs their own login.
Which payment methods do you accept?
The major credit and debit cards, plus the local methods Stripe offers in your country at checkout.
I found a bug or have a question not listed here.
Pro and Ultra include email support, and Ultra is answered first. Free accounts can still report bugs — we read everything.
Still have questions?
There is no support channel yet — no support email address has been published for this site. We cannot promise a reply anywhere today, so the pages below are the most complete answers we have.