Support
Frequently asked questions
Everything you need to know about Sparks.
How do I access an asset?
Unlock it with any active subscription — it is added to your account instantly, with no separate purchase. Just sign in and open Explore to browse the catalog and start downloading.
What does the subscription include?
Every plan unlocks the entire library — you can browse the full catalog with no limits. What changes between tiers (Starter, Pro and Max) is how much you can download: a daily allowance for regular assets, plus a separate monthly allowance for Premium items. Your plan renews automatically and can be cancelled anytime from your account settings.
How many assets can I download?
It depends on your plan, and there are two separate allowances. Regular assets: 3 downloads per day on Starter, 8 on Pro and 15 on Max, resetting every day. Premium items (the ones with a gold Premium badge): 3 per month on Starter, 8 on Pro and 15 on Max, resetting on the 1st. Browsing the full catalog is always unlimited, and re-downloading something you already have never counts twice.
What are Premium items and how does the monthly limit work?
A handful of our top-tier pieces carry a Premium badge (a gold crown) on their page. These are the only items that count toward your monthly allowance — 3 on Starter, 8 on Pro, 15 on Max — which resets on the 1st of each month. Everything without the badge does not touch that number; it uses your daily download allowance instead. You will always see how many Premium downloads you have left for the month right on the item page.
Do you add new assets to the library?
Yes — we release new drops regularly, and everything we add is automatically included in your subscription while it is active, at no extra cost.
Can I get a refund?
Yes — you can request a refund within 3 days of your purchase by writing to us at support@sparks.so. After that 3-day window we are unable to process refunds.
Do I keep access if I cancel my subscription?
When you cancel, you keep full access to the library until your current billing period ends. After that you lose access to the library and stop receiving new drops and updates — but any assets you already downloaded stay yours, and you can always see them listed in your account.
Can I use assets in commercial or client projects?
Yes. Your subscription includes a commercial license — use and adapt the files in your own personal, client and commercial projects at no extra cost.
Can I resell or redistribute the files?
No. You may use and adapt them freely in your own projects, but you may not resell, redistribute and sublicense the source files themselves.
Can I share my account with someone else?
No — your subscription is per-seat and non-transferable, so you can't share your account credentials. See our Terms & Conditions for the full usage details.
Which payment methods do you accept?
Payments are processed securely via Stripe. We accept Visa, Mastercard, American Express, Apple Pay, and other major credit and debit cards.
I found a bug or have a question not listed here.
Write to us at support@sparks.so and we will get back to you as soon as we can.